Up to 12 Months Warranty

We are fully confident in the devices we offer for sale – that’s why every device comes with a free up to 12-Month Vendor Warranty. Depending on the device type, the Warranty is provided either by the manufacturer or by us.

The Warranty covers all hardware and software defects or failures, provided that the device has no identifiable physical or water damage. In other words, the Warranty is limited to operational and functional defects encountered in normal use of the device. 

The Warranty does not cover damage or defects resulting from the device being misused or mishandled, including drops, spills, pressure or if the item has been opened for repair or diagnosis by anyone other than us. 

The Warranty also does not cover cosmetic damage caused by normal wear and tear. For example, for Galaxy Z Fold devices, as the standard Samsung warranty excludes damage caused by normal wear and tear, accidents or misuse, then scratches, creases or other cosmetic damage to the screen due to folding and unfolding are also not covered by the Warranty.

If the device is returned to us and proven by our technicians to be defective, then depending on the device and defect circumstances, at their discretion, they will either provide a replacement of the same model, or provide a refund (to your original form of payment) equal to the device value. 

If during the defect inspection, we observe that the device has been broken, water damaged, opened by a third party, or show signs of impact due to a fall/drop, the Warranty will become void. In such cases, we can offer a repair service, but the associated costs will be borne by you. 

It is recommended to let us know as soon as a defect appears. If reports are not made in a timely manner, your claim may be rejected and we may not be obligated to replace or refund your item.

Device Protection

Every product purchased from us comes with up to a 12-month warranty that covers your device from manufacturing/refurbishing defects and electrical & mechanical failures. 

What's covered?

Damage caused by drops, spills, liquids, mishandling, and cracks.

Damage not covered by an existing warranty.

Replacements, delivery, call-outs and installation are all included up to the cover limit.

This protection extends and expands the existing Manufacturer warranties 

What's not covered?

Wear and tear and cosmetic damages that do not affect the device’s functionality

Damages arising out of negligence or intentional malpractice

Loss/deletion/corruption of any data stored on the device

Loss/stolen devices

What’s our minimum order quantity?

Our standard MOQ/trial order is 10 pieces and you can mix your order with different devices, brands, phones, laptops, iPads, gaming consoles, cameras or starlink mini to meet our 10 pieces minimum order quantity.

 You can contact us Monday-Sunday 24 hours service on WhatsApp: +66 93 420 1436 or by Email @: info@electronicsupplys.com