14-Days Free Returns

Your satisfaction is essential to us. If the product doesn’t meet your expectations or you change your mind, you can return your device for free. Please get in touch with our customer service team within 14 days after the delivery date to receive your prepaid return label. We cannot consider refund claims outside this timeframe.

Our customer-first approach reduces your risk of purchasing wholesale used mobile devices. All items on site are fully functional and come with a warranty.

If you receive something below our quality standards visually or functionally, we can give you replacements, a credit note, or a refund – your choice.

Shipping Policy

Free Shipping

We offer free international shipping to every country that has DHL/FedEx courier services; All orders are packed and shipped within 2 business days and are scheduled to be delivered within the following 5 business days (7 business days total). Please note that once we ship an order, we don’t have any control over any delays in transit. That being said, our customer service team will help track orders and resolve any issue with the shipping provider if ever needed.

Delivery Times

All orders will take a total of 7 business days maximum to be delivered but please note that this is not a guaranteed delivery date for your order. When placing your order, order processing and transit time are used to calculate the estimated delivery date; however, some orders may take longer due circumstances beyond our control.

If there are any significant delays when processing your order, we will be in touch via email.

Once an order is processed and verified, we will provide the Buyer with a confirmation and a tracking number via email.

Changing Delivery Address

Once an order is placed, we are unable to change the delivery address. Please ensure that the shipping address provided at checkout is accurate and up to date. We are not responsible for any delays or delivery issues caused by incorrect shipping information provided by the customer.

Delivered But Not Received Claims

While not common, there may be an instance where the tracking of the package confirms delivery but the customer is unable to locate the package. In such instances, the customer must make the claim within 14 calendar days of the delivery date of their item(s). Any claims submitted after this 14-day period will be automatically rejected and the item(s) will not be eligible for a refund. The delivery date is considered the date on which the shipment tracking indicates the item(s) were successfully delivered to the provided address.

For pre-owned devices, you can return your undamaged device within 14 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, be free of any passcodes and iCloud/Google accounts as well as any software lock (iCloud/passcode/SIM Lock. etc.) and include all accessories it came with. If the inspection finds obvious signs of use or the device was damaged after the delivery, no refunds will be granted and we’ll send the device back to you.

For Brand New devices, you can return your unopened & undamaged device within 14 days after delivery for a full refund. Please note that we only accept unopened and sealed devices in the original packaging. If the device was opened or damaged after receipt, no refunds will be granted and we’ll send the device back to you.

If the device arrives damaged, you must report the issue as soon as possible, within a maximum of 4 business days following delivery, for us to consider the claim. Please provide images of the item and the packaging so we can determine how to avoid this in the future.